Cancellation and Refund Policy

1. Booking Confirmation

A booking enquiry is not a confirmed reservation. Cancellation and refund rules apply once a reservation has been confirmed and any applicable payment has been made.

2. Customer-Initiated Cancellation

Customers wishing to cancel a reservation should contact Room Seva through the official support channels and provide their booking ID, registered mobile number and cancellation request.

Cancellation will be processed according to the specific property's cancellation terms and the conditions communicated at the time of booking.

3. Cancellation Charges

Depending on the booking terms, cancellation charges may apply based on the cancellation date, the property's policy, the rate plan and whether the reservation is refundable or non-refundable.

Any applicable cancellation fee or deduction will be communicated to the customer. Room Seva will not represent a booking as fully refundable unless the applicable booking terms support that representation.

4. Refund Eligibility

Refund eligibility depends on the confirmed booking terms and the circumstances of the cancellation. Advance payments, deposits and partial payments may be subject to the same applicable cancellation conditions.

Refunds will be processed only after the required cancellation and refund checks have been completed.

5. Refund Processing Time

Where a refund is approved, Room Seva will initiate or coordinate the refund through the applicable payment channel. The actual credit date may depend on the payment provider, bank and payment method.

Our support team will communicate the expected timeline when the refund is approved. Customers should retain their booking ID and payment reference until the refund is completed.

6. Cancellation by the Hotel or Property

If a property cannot honour a confirmed reservation, Room Seva will coordinate with the customer and the property to communicate the available options.

Depending on the circumstances and applicable terms, options may include an alternative accommodation arrangement accepted by the customer or a refund of the eligible amount.

7. No-Show and Early Check-Out

If a guest fails to arrive or leaves before the booked departure date, the property's applicable no-show and early-departure rules will apply. A refund is not guaranteed unless the booking terms provide for one or applicable law requires it.

8. Changes to Booking Dates

Requests to change check-in dates, check-out dates, guest count or room type are subject to property availability, revised pricing and the applicable booking conditions.

9. Special Circumstances

In the event of emergencies, natural disasters, travel disruptions or other exceptional circumstances, customers should contact our support team. Requests will be assessed in accordance with the property's policy, the booking terms and applicable law.

10. How to Request a Cancellation or Refund

Please provide:

• Booking ID
• Name used for the reservation
• Registered mobile number
• Reason for cancellation, where applicable
• Payment reference, if a refund is requested