Terms and Conditions

1. About Our Services

Room Seva provides an online platform for discovering accommodation, submitting booking enquiries and requesting hotel reservations. We may also facilitate communication between travellers and accommodation providers.

2. Booking Requests and Confirmation

Submitting a booking enquiry does not automatically confirm a reservation. Our team may contact the property to verify availability, rates and booking conditions.

A reservation is considered confirmed only when Room Seva or the authorised booking provider communicates an explicit confirmation with the relevant reservation details.

Customers should not assume that a room is reserved until confirmation has been received.

3. Pricing and Payments

Prices, taxes, meal plans, extra-person charges, deposits and other applicable fees will be communicated or displayed as applicable to the booking.

Customers should review the final price and included services before making payment. Any payment instructions must come through authorised Room Seva channels or the designated payment provider.

4. Hotel Information

Property descriptions, photographs, amenities, location details and room information are provided for customer reference. We make reasonable efforts to maintain accurate information, but details and availability may change.

Any material discrepancy should be reported to our support team promptly.

5. Customer Responsibilities

Customers must provide accurate contact details, guest information and travel dates. Guests are responsible for complying with the hotel's check-in requirements, identification rules, property regulations and applicable laws.

6. Cancellation and Refunds

Cancellation requests, applicable charges, refund eligibility and timelines are governed by the booking-specific cancellation terms and our Cancellation and Refund Policy. Certain reservations may be non-refundable.

7. Hotel Partners

Accommodation providers listing on Room Seva must provide accurate property details, genuine photographs, correct rates and updated availability. Separate partner terms may apply to listing fees, commissions, payments, verification and service obligations.

8. Website Use

Users must not misuse the website, submit fraudulent information, interfere with its operation, attempt unauthorised access or infringe the rights of other users or property owners.

9. Third-Party Services

Some bookings, payment processing or accommodation services may involve third-party providers. Their applicable terms and policies may also apply.

10. Limitation of Liability

To the extent permitted by applicable law, Room Seva will not be liable for indirect losses arising from website interruptions or circumstances beyond its reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded or limits consumers' statutory rights.

11. Changes to These Terms

We may update these terms when our services or legal requirements change. Updated terms will be published on this page with a revised date.

12. Governing Law

These terms are subject to the applicable laws of India. Disputes will be handled by the competent courts having jurisdiction, subject to applicable law.

13. Contact Us

For questions about these terms, please contact Room Seva — Namaste Tech Hospitality through the support details below.