Help & Support

For Travellers

We can assist you with:

• Finding suitable accommodation.
• Checking hotel availability and room rates.
• Understanding booking inclusions and property facilities.
• Following up on a pending booking confirmation.
• Submitting cancellation and refund requests.
• Reporting incorrect listing details or booking-related issues.

For Hotel Owners and Partners

We can assist you with:

• Listing your hotel, resort, homestay or guest house.
• Submitting property details and photographs.
• Updating room rates and amenities.
• Understanding the property verification process.
• Managing booking enquiries and partner-related questions.

When Contacting Support, Please Include

• Your name and registered contact number.
• Booking ID, if you already have a reservation.
• Hotel or property name.
• A short description of your query or issue.

How do I book a hotel?

Browse the available properties and submit a booking enquiry. Our team will check availability and communicate the applicable price and booking conditions. Your reservation is confirmed only after you receive explicit confirmation.

Does submitting an enquiry guarantee a room?

No. An enquiry is a request for availability, not a confirmed reservation.

Can I cancel my booking?

Yes, subject to the terms applicable to your confirmed reservation. Please contact support and provide your booking ID.

How can I list my hotel?

Contact our team or use the “List Your Property” option on our website, where available. Our team will guide you through registration and verification.

How long does a refund take?

Refund eligibility and processing time depend on the booking terms, approval process and payment provider. Contact support for an update on your specific request.