Privacy Policy

1. Information We Collect

Depending on how you use our services, we may collect:

• Contact details, such as your name, phone number and email address.
• Booking information, including destination, travel dates, guest count and accommodation preferences.
• Transaction references and payment status. Full payment card or banking credentials should be handled by authorised payment providers rather than collected unnecessarily by Room Seva.
• Hotel partner details, including property information, owner contact details, room inventory and pricing.
• Technical information such as browser type, device information, website usage and cookie preferences, where applicable.
• Information you voluntarily provide when contacting support or submitting feedback.

2. How We Use Information

We may use information to:

• Respond to enquiries and process booking requests.
• Verify hotel availability and coordinate reservations.
• Communicate booking confirmations, changes, cancellations and refunds.
• Register and manage hotel partner listings.
• Provide customer support and address complaints.
• Maintain website security, prevent fraud and improve our services.
• Meet applicable legal, accounting and regulatory obligations.
• Send promotional communications where permitted and subject to applicable consent requirements.

3. Sharing of Information

We may share relevant information with hotels or accommodation providers to check availability and fulfil your booking request. Information may also be shared with payment processors, website hosting providers, technology service providers and authorised personnel where necessary for the purposes described in this policy.

We may disclose information when required by law or to protect legitimate rights and prevent fraud. We do not permit service providers to use personal information for unrelated purposes where restricted by applicable agreements or law.

4. Payments and Security

Online payments, where offered, may be processed by third-party payment providers. Their terms and privacy policies may apply to the payment process.

We use reasonable safeguards intended to protect personal information from unauthorised access, misuse, loss or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

5. Cookies and Analytics

Our website may use cookies or similar technologies to maintain functionality, understand website usage and improve the user experience. Where consent is required, applicable consent mechanisms should be provided. You can manage cookies through available website controls and browser settings.

We use Google Analytics to understand visits to our public website. We also use Supabase for authentication and data storage, Vercel for hosting, and Cloudinary for property images. Temporary trip preferences are stored in your browser session.

6. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, dispute resolution and legal obligations. Information will be deleted or anonymised when no longer required, subject to applicable law.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, withdraw consent where processing relies on consent, or raise concerns about how your information is handled.

Requests may require identity verification and may be subject to lawful retention requirements.

8. Children's Privacy

Our services are intended to be used by adults making travel arrangements or by individuals legally authorised to do so. We do not knowingly collect children's personal information for unrelated purposes. Accommodation bookings involving minors remain subject to applicable hotel requirements and laws.

9. Third-Party Websites

Links to external websites or payment services may have their own privacy policies. Room Seva is not responsible for the privacy practices of independent third-party websites.

10. Changes to This Policy

We may update this policy when our services, data practices or legal requirements change. The latest version and revision date will be published on this page.

11. Contact and Privacy Requests

For privacy questions or requests, contact Room Seva — Namaste Tech Hospitality through the support details below.